Chăm Sóc Khách Hàng ( Biết Tiếng Anh )

- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Immediately updating serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.

- Graduated from High school or equivalent Majors is an advantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- At least 6-month experience in Customer
- Service roles or any relevant ones.

* Working time: 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-monthnight shift)
- Day shift: 7:00 – 16:00; 9:00 – 18:00;12:00 – 21:00; 13:00 – 22:00.
- Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00