Center Manager

Center Operation, New students recruitment and Customer Service Management:

• Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism.
• Close liaison with Academic Department to ensure delivery of high quality service of teaching English for learners
• Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
• Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
• Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
• Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
• Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events.
• Being accountable for student re-enrollment and customer service at the center.

Team Management and other Admin Tasks

• Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
• Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
• Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
• Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
• Ensure center and staff adherence to relevant government regulations, code and law.
• Assure consistent levels of student and staff satisfaction.
• Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.

- University graduate / Master degree in business is preferable.

- 3– 4 years’ minimum in education industry or sale/marketing related.

- Excellent leadership and building team.

- Desire in sale and ability to sale, sale training and closing.

- Good at presentation and mass communication.

- Good at planning and result-oriented. Having high capability of decision-making.

- Good at dealing with complaints and problem solving.

- Having experience leading a team of academic, teachers, including of expat.

- Fast learning and understanding; Good handle multiple assignments effectively at one time.

- High responsibility and honesty.

- Creativity, good teamwork.

- Excellent English skill, verbal and written.

• Negotiable salary;
• Attractive commission + Bonus
• Annual leave;
• Social, Health & Unemployment Insurance
• Dynamic, professional and friendly environment with promotion opportunities.