Biết Tiếng Trung - Customer Operations Intern

Tính chất công việc

Vị trí/chức vụ

Mới tốt nghiệp/Thực tập sinh

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

22/08/2024

Yêu cầu giới tính

N/A

Ngành nghề

Hành Chính/Văn Phòng , Chăm Sóc Khách Hàng

Kĩ năng

Chăm Sóc Khách Hàng , Hành chính Văn phòng

Địa điểm làm việc

- 82 Trần Huy Liệu, Phường 15|TID Center,Hà Nội

Mô tả công việc

Support to operate workshops and competitions for teachers/end users
Update our internal database regarding information on new clients, engagement reports, and learners' performance reports. Handles confidential student information with tact, discretion and compliance with company regulations
Follow up with internal teams to ensure customers’ technical issues are resolved
Contribute to the development of short term engagement plans/goals to ensure a high engagement rate of trial clients
Assists learners during the use and application of specific curriculum and ELSA software that enhances their learning experience
Create user guidelines/manual, FAQ, and other related documents
Other relevant tasks to be assigned by the line manager

Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude
Demonstrates effective communication
Meticulous, good organizational skills, with an ability to prioritize important tasks
Good command of English and Chinese
Have an understanding of English teaching methodologies and techniques is a plus
Can work at least 32 hours per week/fulltime

Monthly allowance
ELSA Speak Premium 3 months Account
Internship certification
Working with seniors in real projects
Company Happy Hour and other company internal activities
Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role in shaping the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world

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