Account Manager

The Account Manager position consistently provides excellent customer service to accounts, as well as represents client needs and goals within the organization to ensure quality.

• Lead account team throughout the end-to-end client-serving process: from 1st client meeting to the proposal, pitching, onboarding, and execution
• Responsible for planning the team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target
• Act as a senior client representative: responsible for developing and maintaining relationships with client’s key decision-makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promoting the expansion of business.
• Responsible for on-time delivery and quality of proposal by ensuring account team understands client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Account
• Executives in conducting detailed analysis of clients, products, target audiences; and delivering tailored solutions that meet client's specific needs
• Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
• Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor the performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance reviews with the client
• Implement performance management practices, processes and Measures