Villa Attendant - Nhân Viên Buồng Phòng

• To ensure the cleanliness of the hotel’s guestroom and floors

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
• Feedback guest complaints to Team Leader – Housekeeping/ Assistant Executive Housekeeper promptly.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Works in a supportive and flexible manner with other departments.
• Checks and verifies room status report.
• Records and completes the Attendant’s Verification Report accurately.
• Checks and replenishes Mini Bar. Raises bills for consumed Mini Bar items
• Reports room defects.
• Reports lost and damaged items.
• Cleans and make-up guest rooms.
• Empties soiled linen.
• Cleans and tidies pantry and toilet. Maintains the cleanliness of corridors and surrounding back areas.
• Cleans and packs the trolley.
• Checks and cleans operating equipment.
• Changes light bulbs in room.
• Refreshes flowers set in guestroom
• Provides night turndown service.
• Updates room status via telephone interface system.

• Must be able to read and write to facilitate the communication process.
• Thorough knowledge of Housekeeping materials.
• Proper handling of cleaning equipment and materials, for cleanliness of all guestrooms, corridor and pantry areas.
• Work across all areas to ensure that guest expectations are exceeded and standards are consistentlymaintained.

• High school or equivalent education required.
• Minimum 12 months of prior experience as a Room Attendant.

Lương hấp dẫn và cạnh tranh

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13, theo qui định công ty.

12 đêm nghỉ dưỡng từ thương hiệu Rosewood.

- 12 comlimentary room nights

- Birthday Day

Ngày nghỉ trong tháng sinh nhật.

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup