Sales Operations Executive

PRINCIPAL DUTIES AND RESPONSIBILITIES: • Sales Administration & Team Support • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s) • Ensure customer queries are answered and/or resolved in a timely manner • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s) • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools • Act as key liaison point with Event Operations team for customer data and Event floor plan queries • Where required, support Event team in organisation of sales events • CRM (Salesforce) / invoicing system (EMS) support to sales teams • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge • Support Sales team training in new Salesforce.com features • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis • Reporting, Data Analysis & Investigation • Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested • Where relevant manage integration of International Joint Venture reports • Support Sales team with proactive insight and trend analysis • Campaign Management • Support to Sales Leadership and CRM team to set up, assign and manage campaigns • Manage the gathering of member lists / data for campaigns and QA • Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads • Testing & Improving Salesforce.com Development • Act as liaison between Sales team and CRM team to gather regular system feedback • Help identify priorities for development and gather requirements • Perform User Acceptance Testing • Perform additional responsibilities as assigned by Sales Director and Head of Sales

• University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification • Minimum 2 years of sales support experience across international regions and cultures • Strong organization, time management skills and ability to work with senior internal stakeholders • Experience of data analysis and manipulation • Ability to proactively handle and respond to customer objections • Interpersonal skills, confident personality, high level of enthusiasm OTHER PREFERRED ATTRIBUTES: • Experience with Salesforce CRM highly desirable • MS Office