Recreation Supervisor/ Giám Sát Bộ Phận Giải Trí

Guest Engagement & Visibility

• Be readily available and approachable to guests, proactively addressing needs and requests.
• Provide accurate information about facilities, activities, and services in a courteous manner.

Guest Satisfaction & Complaint Resolution

• Deliver consistent, high-quality service in line with guest preferences.
• Handle complaints promptly, initiating effective recovery solutions and escalating to superiors when needed.

Relationship Management

• Build and maintain strong rapport with regular guests and local patrons.
• Recognize returning guests, anticipate their needs, and personalize their experience.

Facility Supervision

• Oversee operations of the Fitness Room (Gym) and Swimming Pool, including equipment usage and safety protocols.
• Monitor lifeguards, ensuring the health and safety of guests at the pool.

Cleanliness & Maintenance

• Ensure all areas and equipment meet the required standards of cleanliness and maintenance.
• Keep accurate, concise records of recreation equipment and materials.

Safety & Compliance

• Familiarize and adhere to all fire, health, and safety procedures, including proper evacuation protocols.
• Log all incidents and accidents in accordance with hotel requirements.

Administrative & Operational Support

• Process guest reservations and enquiries for activities and events.
• Check incoming items or supplies to ensure correct quantity and quality.
• Assist in implementing structured training programs for the department.

Teamwork & Development

• Provide honest feedback to colleagues, encourage team spirit, and promote collaborative efforts.
• Be prepared to train outside of normal working hours if required (sports/fitness).

Sales & Revenue Contribution

• Contribute to sales activities by promoting relevant services and merchandise (e.g., sportswear).
• Assist in maximizing revenue through upselling and proactive service offerings.

Additional Duties

• Perform other tasks as assigned by the Recreation & Activity Manager or Hotel Management.
• Consistently uphold hotel standards, policies, and procedures to ensure a safe and enjoyable guest experience.