Meliá Hồ Tràm

1. To make sure to have enough staff to face the volume of daily work (authorized) in relation of the percentage of occupancy. 2. To promote the attitude of professionalism, courtesy and service among the staff. To assist guests and to compliance in a strict manner the policies, standards, rules, discipline, consistency, personal hygiene and safety set by the hotel. 3. Assigns shifts and breaks ac ...

1. To establish a marketing and communication schedule and budget for the hotel and estimate the resources which need to be allocated in conjunction with the plans and actions laid out in the Director of Sales & Marketing’s Business Plan and Marketing Plan. 2. To ensure corporate identity standards for all promotional material. 3. To prepare and implement the hotel’s annual advertising plan and to ...

Help in overseeing daily hotel operations, like facilities maintenance · Help in building an exemplary rule of conduct to ensure customer’s satisfaction · Deal with customers’ complaints, when necessary

1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked 2. Maintain a willingness to please attitude and give undivided attention to any approaching guest 3. Adhere to guest checking in and checking out procedures pertaining to baggage handling 4. Welcome guests at the main entrance, offering the greeting appropriate to ...

1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked 2. Maintain a willingness to please attitude and give undivided attention to any approaching guest 3. Adhere to guest checking in and checking out procedures pertaining to baggage handling 4. Welcome guests at the main entrance, offering the greeting appropriate to ...

Revenue • Market Analysis Involves the analysis of the competitive market and in general of each hotel, in order to optimize the tactical pricing positioning of the Meliá hotel. This includes identifying market penetration opportunities, assessing market share performance and making proactive decisions with the Revenue Team to stimulate or optimize demand at the necessary times. • Coordination in ...

1. To achieve the monthly targets set by the Revenue & Reservation Manager in the Yearly Business Plan. 2. To monitor competitor’s rates/packages on a daily basis and propose ideas/offers/packages to be implemented to maintain market share. 3. To monitor hotel positioning and maintain best positions in OTA. 4. To initiate and implement new concepts to optimize revenues from OTA. 5. To increase sal ...

1. PLANNING • Annually, in conjunction with the Financial Controller, to prepare an annual IT budget, including equipment maintenance costs and programmes and related IT Expenses. • Ability to establish priority settings for effectiveness and efficiency of his own work area, tactful handling of program development requirements. 2. CONTROL: Attained when: • Departmental expenditures do not exceed e ...

1. To establish a marketing and communication schedule and budget for the hotel and estimate the resources which need to be allocated in conjunction with the plans and actions laid out in the Director of Sales & Marketing’s Business Plan and Marketing Plan. 2. To ensure corporate identity standards for all promotional material. 3. To prepare and implement the hotel’s annual advertising plan and to ...

Provide assistance to the Senior Chefs, organize and execute the mise en place maintains control of all food related expenses & cost, avoid unnecessary wastage and spoilage of food items. • To apply and ensure the application of procedures and regulations of work Safety, food Safety and Hygiene (HACCP) at all times. • Responsible of the kitchen equipment and machinery, coordinates its maintenance, ...

1. Promoting and participating directly in programmes to motivate and assess the performance of centre employees. 2. Participating, designing and implementing internal and external sales promotion programs for SPA treatments and services. 3. Promoting and ensuring a dynamic and healthy work environment among all team members by means of fluid and transparent communication. 4. Ensuring direct conta ...

1 • Overseeing all hotels activities and entertainment (in or outsourcing), kids club, water sports, sports events or private groups activities, supervise gym along with Spa. 2 • Develop and implement specific programs based on the needs of the residents or participants 3 • Perform assessments on residents or program participants to determine what specific activities are advisable or suitable for ...

Responsible for all guest/staff safety and maintain quality control in all security aspects. • Organize security measure for VIPs, special functions etc. Participate in all guest/ staff activities by engaging in securing personnel. • Attends to guests/staff complaints personally, if necessary. • Mark recommendations for improvements to the Security management • Review policies, procedures and inst ...

1. Reports to work on time in proper uniform and well groomed. 2. Handles Room Service orders and telephone calls. Utilizes the guest name whenever possible. 3. Takes over duties from previous shift and read the daily logbook. 4. Gives the highest quality of service to all guests. 5. Maintains a friendly yet discreet manner with all guests when greeting, answering them and throughout their telepho ...

1. Performs the workflow in the outlet to ensure efficiency and excellent service. 2. Mixes ingredients to prepare cocktails and other drinks. 3. Engages in suggestive selling. 4. Sets the example by adhering to all rules and regulations set by the management. 5. Follows standard operation procedures. 6. Works with team members and offers help when needed. 7. Must be gully familiar with the operat ...