Program Officer (Social Audit Service)

- Assisting Program Manager in establishing client’s procedures new client program;
implementation of new program or significant change related to the on-going program; preparing relevant data of Social Audit service (Social/ Environment/ ect..) as requested for clients
- Obtaining and evaluating all relevant information to handle complaints and potential issues.
- Providing suggestions to the account or program management.
- Maintaining high levels of phone and email etiquette
- Coordinating booking and monitoring scheduling status;
- Handling day-to-day client enquiries.

- University graduated with 2 years or above working experience preferably in social audit or customer service.
- Excellent verbal and written communication and presentation skills.
- Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV SA services.