Operation Manager (Nationality: Japanese)

Tính chất công việc

Full-time

Vị trí/chức vụ

Trưởng Nhóm/Trưởng Phòng

Yêu cầu bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

2 - 3 năm

Ngày đăng tuyển

13/09/2024

Số lượng tuyển

Yêu cầu ngôn ngữ

Tiếng Anh Tiếng Nhật

Yêu cầu độ tuổi

Không

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng , Quản Lý , Nhân Sự

Kĩ năng

Quản Lý Điều Hành

Địa điểm làm việc

- tầng 17 và 20 toà nhà VTC Online, số 18 phố Tam Trinh, Minh Khai, Hai Bà Trưng, Hà Nội.

Mô tả công việc

Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
Develop and implement operational strategies to support business objectives and improve efficiency.
Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.

Nationality: Japanese
Bachelor’s degree in Business Administration, Operations Management, or related fields.
Minimum of 3 years of experience in operations management, preferably in the BPO industry.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Proficiency in English and Japanese.