Key Account Management (Work At Ha Noi)

Key Responsibilities:
1. Strategic Account Growth: Develop and execute strategic plans to grow and retain key
accounts, ensuring long-term business relationships and revenue growth.
2. Customer Advocacy: Serve as the primary point of contact for key accounts, advocating
for their needs within the organization and ensuring high levels of customer satisfaction.
3. Sales Target Achievement: Meet or exceed sales targets associated with key accounts by
identifying new business opportunities and maximizing existing revenue streams.
4. Cross-functional Collaboration: Work closely with internal teams such as sales,
marketing, product development, and customer service to align strategies and deliver
comprehensive solutions to key accounts.
5. Account Planning and Management: Develop account plans, conduct regular business
reviews, and implement strategies to address challenges and capitalize on opportunities
within key accounts.
6. Other tasks as assigned.

1. Relationship Management: Strong interpersonal and relationship-building skills to establish and maintain trust with key stakeholders at client organizations.
2. Strategic Thinking: Ability to develop and execute strategic account plans that align with both customer needs and company objectives.
3. Negotiation Skills: Proficiency in negotiation techniques to secure profitable contracts, manage pricing discussions, and resolve conflicts to the satisfaction of both parties.
4. Communication Skills: Excellent communication and presentation skills to effectively convey the value of products or services and build rapport with key decision-makers.
5. Financial Acumen: Understanding of financial metrics, profitability analysis, and the ability to develop pricing strategies and business models to maximize revenue from key accounts.
6. Problem-Solving: Strong problem-solving abilities to navigate complex customer challenges, address concerns, and identify innovative solutions.
7. Industry Knowledge: Deep understanding of the industry, market trends, competitor activities, and the ability to leverage this knowledge to anticipate customer needs and drive business growth.
8. Adaptability: Requirements working on CRM systems, and other tools to track sales activities, manage leads, and generate reports.