Key Account Executive (HCM)

1. Develop business and keep retention clients

• Transact and understand the need of customers and search for potential customer.
• Understand features, advantages, disadvantages of the products & services as well as competitors’ one.
• Contact with customer and record all customers’ information in the report of customer’s information.
• Planning for week work, month for approval and comply with the approved plans.
• Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises
• Complete the Survey Report and the Price in accordance with the approved price list
• Report your findings to the client / prospect, make your proposals for the treatment, describe the benefits of the written service / contract /quotation.
• Ensure the client’s signature on the Service Agreement and finalize the details of work & instructions.
• Coordinate with Operations Dept. to complete the service and meet the customers’ requirement.
• Contact clients to ascertain the client’s satisfaction with the services
• Keep close relationship for the retention of clients
• Receive and handle complaints from customers regarding to product quality, delivery time...
• Respond to termination notices & follow up the process of contract’s liquidation
• Set up and conduct a regular client visitation & Quality audit cycle
• Renegotiate Service agreements, by conducting quality audit / inpection or educating users of the services, and introduction of new services that may be suitable to the client.
• Co-ordinate with FA Dept for debt collection, invoices delivery, payment negotiation in particular for clients within sales zone when required.

2. Market research & competition activities

• Conduct thorough market segment research of your sales zone
• Regularly recommend constructive ideas in marketing the services and penetrating the target segment
• Monitor competition activities and strategies regularly
• Other tasks as assigned.