[Kate Space New York - Lotte Hà Nội] Retail Assistant - Trợ Lý Bán Lẻ

Working Location: Trung tâm thương mại Lotte Hà Nội, khu đô thị Nam Long, Phường Phú Thượng, Quận Tây Hồ, TP. Hà Nội

Sales/ Customer Service:

• Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
• Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.
• Practice complementary sales (i.e., recommend tie to go with shirt)
• Provide the highest level of customer service.
• Work with team to achieve sales target.
• Complete transactions on POS system &control daily cash-in & cash-out.

Stock Control:

• Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
• Return any damaged stock according to procedures.
• Assist in physical stock-taking.
• Receiving and check quantity, quality, sizes and price tags of stock.

Housekeeping and Merchandise Display:

• Keep sales area clean and tidy, pick up/ dispose (any) litter.
• Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new andclean.
• Ensure that merchandise on display is neat and orderly.
• Assist in promotion/ festive merchandise display.

Security:

• Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.
• Carry out changing room control procedures.

Market & Customers’ Information:

• Feedback to superior onthe demandof merchandise.
• Feedback on customer comments regarding quality, usage, prices etc.

Administrative Procedures:

• Understand and handle customer’s request of issuing invoice & tax refund.
• Replenish stationery supplies (bags, wrapping paperetc)
• Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form,DailySales Record etc.
• Any other duties as and when assigned by the company.

• At least High School diploma;
• Outstanding practical experience in a retail, luxury fashion and customer service oriented environment.
• Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
• Proficiency with the use of Ms Word and Excel in addition to accurate understanding of UPC information and price tag.
• Commendable customer service skills with exceptional planning and organizational dexterity at all levels;
• Analytical ability and teamwork spirit.
• Being able to work on shift, weekends and public holidays when required;

Working Location: Trung tâm thương mại Lotte Hà Nội, khu đô thị Nam Long, Phường Phú Thượng, Quận Tây Hồ, TP. Hà Nội

• Insurance according to the regulations
• 13th month salary
• Health care insurance, accident insurance, premium health card 24/24
• Annual Leaves
• Rewards, salary increases.
• Discount employee card
• Meal allowance

(We contact qualified candidates only)