Guest Relation Associate
Nhân Viên Quan Hệ Khách Hàng

• Serve as the point of contact for customers and communicate with them by email, letter, or phone.
• Respond to questions and requests within the designated turnaround time.
• Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry.
• Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness.
• Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook.
• Enter and locate work-related information using computers.
• Provide excellent customer service to all customers and fellow STARS.
• Support the efforts of other STARS to provide excellent customer service.
• Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport.

• Fluent English communication
• Hard-working
  Active
  Enthusiastic
• Want to develop career path in Marriott International
• At least 1 year experience at the same position in 5 Stars international hotel

Kindly send your CV (Picture attached & Subject: Position-Candidate Name) to our email.

• Have the competitive salary and benefit package
• Accommodation provided.
• Offered three (3) meals per day including meals on the weekly days off.
• Offered uniform and laundry service for uniform.
• Joined in the associate activities.
• Joined in the Hotel’s training and development programs.
• Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
• Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
• Offered 5 working days/week – 2 days off/week.
• Offered annual allowance of transportation for home leave.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.
• And etc.