Executive, Customer Service (Real Estate)

SCOPE OF POSITION

The Customer Service Executive supports the Customer Service Manager in delivering a seamless ownership journey for clients. This includes assisting with documentation, payment tracking, and contract coordination; supporting handover procedures; and providing ongoing after-sales service and client support. The role requires meticulous attention to detail, excellent communication skills, and a service-first mindset to ensure clients enjoy a world-class experience.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide day-to-day customer support via multiple channels (email, phone, in-person) and respond promptly to client inquiries.

• Assist clients with sales documentation, payment schedules, contract signing, and administrative follow-ups.

• Coordinate with internal departments to prepare and deliver all necessary handover documentation.

• Support the execution of handover events, including scheduling, property walkthroughs, and client briefings.

• Handle after-sales requests, including maintenance coordination, warranty claims, and property management assistance.

• Maintain accurate client data and service records, ensuring confidentiality and accuracy.

• Assist in organizing client events, loyalty programs, and engagement activities.

• Collect feedback and report client satisfaction metrics to support continuous improvement.

1. Education: Bachelor’s degree in Business, Marketing, Real Estate, or related field.

2. Experience: 1–3 years of experience in customer service or client-facing roles, preferably in real estate or luxury hospitality.

3. Skills:

a. Strong organizational skills and attention to detail with the ability to handle documentation and administrative tasks.

b. Excellent communication and interpersonal skills.

c. Customer-centric mindset with the ability to manage HNW client expectations.

d. Proficiency in MS Office and CRM tools.

e. Fluent in English (written and spoken).