Customer Service Team Leader - European Lane

Hạn nộp hồ sơ: 12/06/2026 (Còn 8 ngày)

Địa điểm làm việc:

Hồ Chí Minh

24 Đường Phan Đình Giót, Phường 2, Tân Bình, Ho Chi Minh City

(Trước sáp nhập: Tân Bình, Hồ Chí Minh | Sau sáp nhập: Tân Sơn Hòa, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Build and maintain a core overseas agent network, regularly reviewing performance and reporting progress to expand partnerships.
Monitor European market trends, analyze routes, and lead the sales team to strengthen quotation accuracy and competitiveness.
Track regional shipment volume, revenue, and costs; set sales targets and drive execution to improve quotation success and goal attainment.
Support company strategy by identifying and implementing new business models to unlock growth and diversify revenue.
Manage daily team operations, streamline processes, and handle emergencies to ensure service quality and operational efficiency.
Develop team structure and capabilities, focusing on key objectives to enhance agent performance.
Host visits from overseas agents and clients, coordinating itineraries to facilitate clear communication.
Participate in domestic and international agent meetings and business trips to foster partnership growth.
Execute tasks as assigned and ensure alignment with organizational objectives.

Diploma or higher in Logistics, Supply Chain Management, or a related field.
Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory or leadership role.
Familiarity with key trade lanes and overseas agent networks, particularly within Asia, Africa, and Australia.
Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.
Excellent coordination, leadership, and communication skills with a strong sense of accountability.
Proficiency in spoken and written English. Mandarin language skills are an added advantage.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM

International business travel allowance and support.
Promotion opportunities.
Lunch/telecommunication/transportation allowance.
Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.
Thưởng hiệu suất và thưởng theo kết quả kinh doanh.

Ngành nghề:

Dịch Vụ Khách Hàng

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