Customer Service SEA USA /CA Lane

Hạn nộp hồ sơ: 19/06/2026 (Còn 15 ngày)

Địa điểm làm việc:

Toàn quốc

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Manage daily customer service operations for USA & Canada shipments, ensuring all bookings, documentation, and follow-ups are handled efficiently.
Build and maintain strong partnerships with overseas agents in the USA & Canada; regularly review performance and coordinate improvements.
Monitor North America market trends, including transit times, carrier updates, and rate fluctuations, to support accurate quotation and competitiveness.
Support the sales team by preparing accurate quotations, tracking quotation outcomes, and ensuring pricing strategies align with trade lane requirements.
Track shipment volume, revenue, and cost performance for the USA/Canada lane, providing regular updates and identifying opportunities to improve profitability.
Handle customer inquiries, service issues, and escalations promptly to maintain service quality and client satisfaction.
Coordinate shipment schedules with carriers, co-loaders, and agents, ensuring timely departure and arrival for both FCL and LCL shipments.
Manage documentation workflows, including HBL/MBL issuance, AMS/ACI requirements, and compliance with USA/Canada customs regulations.
Streamline internal processes to enhance operational efficiency and minimize service gaps.
Participate in meetings with agents, customers, and internal teams to support operational alignment and partnership growth.
Execute additional tasks assigned by management in alignment with the company’s strategic objectives.

Diploma or higher in Logistics, Supply Chain Management, or a related field.
Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory role.
Familiarity with key trade lanes and overseas agent networks, particularly within Asia, Africa, and Australia.
Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.
Excellent coordination, leadership, and communication skills with a strong sense of accountability.
Proficiency in spoken and written English. Mandarin language skills are an added advantage.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM

Thưởng: International business travel allowance and support
Giải thưởng: Promotion opportunities
Căn-tin: Lunch/telecommunication/transportation allowance
Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.
Môi trường làm việc chuyên nghiệp và thân thiện.

Ngành nghề:

Dịch Vụ Khách Hàng

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Lĩnh vực: Giao thông vận tải/Thủy lợi

Loại hình: Toàn thời gian

Cấp bậc: Nhân Viên/Chuyên Viên

Ngày đăng tuyển: 20/05/2026

Yêu cầu giới tính: Không yêu cầu