Công Ty TNHH Vận Chuyển Quốc Tế Everok Việt Nam
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Địa điểm làm việc:
Toàn quốc
CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?
Chi Tiết Công Việc
Mô tả công việc:
- Manage daily customer service operations for SEA–Latin America shipments, ensuring timely booking, documentation, and shipment coordination for both FCL and LCL.
- Build and maintain strong partnerships with agents across key Latin American countries such as Mexico, Brazil, Chile, Colombia, and Peru, ensuring efficient communication and service alignment.
- Monitor Latin America market trends, including carrier schedules, space availability, port situations, and rate fluctuations to support accurate quotation and competitiveness.
- Support the sales team by preparing timely and accurate quotations for the LATAM trade lane, tracking outcomes, and ensuring pricing aligns with market requirements.
- Track shipment volume, revenue, cost, and profitability for the SEA–LATAM trade lane; provide regular performance updates and highlight areas for improvement.
- Handle customer inquiries, order status updates, and service issues promptly to maintain high customer satisfaction and resolve escalations collaboratively with agents and internal teams.
- Coordinate sailing schedules and shipment arrangements with carriers, co-loaders, and agents to ensure timely cargo departures and arrivals.
- Manage documentation workflows, including HBL/MBL issuance, VGM submissions, and compliance with Latin America country-specific regulations (e.g., SISCOMEX for Brazil, customs pre-alert requirements).
- Ensure accuracy of shipment data in internal systems, monitor cargo milestones, and follow through until POD confirmation and file closure.
- Maintain strong internal coordination with operations, sales, and finance teams to support smooth workflow and minimize service gaps.
- Participate in meetings with agents, customers, and internal teams to strengthen cooperation, review performance, and explore lane development opportunities.
- Perform additional tasks assigned by management in line with company objectives and operational needs.
Yêu cầu công việc:
- Diploma or higher in Logistics, Supply Chain Management, or a related field.
- Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory role
- Experience handling Latin America trade lane or international markets is strongly preferred.
- Familiarity with shipping processes, carrier schedules, and documentation requirements for Latin America destinations.
- Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.
- Excellent coordination, leadership and communication skills with a strong sense of accountability.
- Proficiency in spoken and written English. Mandarin language skills are an added advantage.
Kỹ năng:
Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM
Quyền lợi được hưởng:
- International business travel allowance and support.
- Promotion opportunities.
- Lunch/telecommunication/transportation allowance.
- Lương thỏa thuận theo năng lực và kinh nghiệm.
- Thưởng hiệu suất và thưởng theo kết quả kinh doanh.
Ngành nghề:
Dịch Vụ Khách Hàng
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Công Ty TNHH Vận Chuyển Quốc Tế Everok Việt Nam
Lĩnh vực: Giao thông vận tải/Thủy lợi
Địa chỉ:
Tầng 2, tòa nhà Hà Phan, số 1119 Trần Hưng Đạo, Phường 05, Quận 5, TP Hồ Chí Minh
Thông tin chung
Loại hình:
Bán thời gian
Cấp bậc:
Nhân Viên/Chuyên Viên
Ngày đăng tuyển:
20/05/2026
Yêu cầu giới tính:
Không yêu cầu
Customer Service Team Leader - European Lane
Công Ty TNHH Vận Chuyển Quốc Tế Everok Việt Nam
Hồ Chí Minh
Thỏa thuận
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