Customer Service Manager (Manufacturing, English and Chinese, ID21176)

Hạn nộp hồ sơ: 21/06/2026 (Còn 17 ngày)

Địa điểm làm việc:

Bắc Ninh

Bắc Ninh

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Customer Relationship & NPI:Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment:Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning:Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight:Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Operational Excellence:Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution:Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence:Collect and analyze market data to provide actionable insights for business growth.
Collaboration:Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication:Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

Male/Female, 33-40 years old
Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
3+ yearsin an operational or customer service-focused position.5+ yearsin a management/leadership role.
Hands-on Leadership:A strong "on-the-ground" mentality with a focus on daily operational monitoring.
Problem Solving:Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
Communication:Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
Language: Good at Chinese.English proficiency equivalent toTOEIC 780or higher