Customer Service - HCM

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

05/02/2025

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng

Địa điểm làm việc

- Tầng 7, Toà nhà Pico Plaza, số 20 Đường Cộng Hoà, Phường 12,Hồ Chí Minh

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Mô tả công việc

Handling customer inquiries through incoming and outgoing calls, and live chat channels and providing accurate, satisfactory answers to their queries, concerns, and services
Managing global orders from Vietnam to other countries and vice versa.
Consulting and identifying customer needs to provide a glance at the policy on export and import regulations or special requirement
Boosting the service experience at SF International Express by demonstrating professionalism and empathy when addressing the different needs and requests of each customer.
Advise suitable solutions to the types of declaration customs, incoterms, and customs clearance
Liaise with the Supervisor to improve daily tasks to achieve process efficiency & shorten lead time

Diploma in Business (preferable) or equivalent
At least one year of experience in a Customer Contact Centre or Telesales environment.
Fluent in Chinese language (HSK4 above) or English

Competitive salary and computer provision.  Social and health insurance policy.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Training and development programs.
Work in a pleasant and dynamic environment at our modern office.
Flexible days off.
One hour break within an eight-hour workday.
Multifarious engagement activities under our Health & Well-being program.
Regular team-building activities.
Birthday gift

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