Customer Service (Education Sector)

Objective Customers: Students and Parents

Working hours: depending on the shifts, online classes normally in the evening (14:00 – 20:00).

Salary range: up to VND 18M Gross.

Customer Support:

• Serve as the primary point of contact for inquiries and requests from parents or guardians of students.

• Accompany with students throughout the study pathway and ensure students to achieve their study goals.

• Offer support via phone, email, and in-person interactions (serving both online and onsite customers), addressing inquiries and requests from parents or guardians of students.

• Provide 1:1 customer service via OTT platforms, ensuring timely and helpful assistance.

• Occasionally: Support in Residence Permit processing and provide guidance on the application process.

• Assist with administrative tasks as needed, including data entry, document preparation, and scheduling.

• Coordinate communication efforts internally and externally to ensure clarity, consistency, and alignment with organizational goals.

• Other tasks assigned by the direct Manager

Qualifications:

• At least 3-4 years of relevant experience in international Customer Support/ Service (especially from education sector will be a plus)

• Experience with visa procedures which required excellent English reading skill.

• Excellent communication skills both written and verbal (in English and Vietnamese); additional foreign languages such as Chinese, Thai, Burmese, etc. can be affected in the higher salary rate negotiation.

• Strong organizational skills and the ability to prioritize tasks effectively.

• Proficiency in Microsoft Office Suite and other relevant software.

• Ability to work independently, pro-actively and collaboratively in a fast-paced environment.

• Flexibility to adapt to changing priorities and responsibilities.

• This position is ideal for candidates who value stability and are seeking a long-term career opportunity within an educational environment, particularly those mothers that have experienced with teenagers and middle-age parents.

Why Join Finest Future:

● Exciting Work Culture: Join a startup where opportunities for growth are abundant.

● Transformative Impact: Your work contributes to shaping a transformative future.

● Global Environment: Dive into an international work culture, where English is spoken fluently.

● Competitive Salary: Be rewarded with a fair and motivating compensation package.

● Work-Life Harmony: Experience the best of Finnish culture – fair, balanced, and stress-free.

● Fun Workplace: Enjoy a workplace filled with laughter and joy.

h laughter and joy.