Customer Service And Sales Support Representative (Remote)

• Provide outstanding customer service by responding to inquiries via email, phone, or chat in a professional and timely manner.

• Accurately perform data entry and maintain updated records across our systems.

• Support the sales team with administrative tasks, including order processing, lead management, and preparing sales reports.

• Handle customer complaints or escalate issues to the appropriate team when necessary.

• Teamwork spirit and ability to work independently under pressure.

• Communicate effectively in both English and Chinese to support multilingual customers and team collaboration.

• Prepare and process shipping documents and customs clearance paperwork.

• Proficiency in English
• Minimum of 2 years of experience in logistics and familiarity with supply chain processes.
• Strong attention to detail and the ability to manage multiple shipments simultaneously.
• Flexibility to adapt to new processes and challenges as they arise.
• Ability to multi-task and work effectively in a remote environment.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and CRM software is a plus.
• Experience in customer service or sales support roles preferred.
• A proactive and positive attitude, with the ability to problem-solve independently.