Customer Intelligence Intern

As an Customer Intelligence Intern at MoMo, you will play a key role in supporting our user research and product development activities. You will work behind the scenes to ensure every interview, testing session, and user interaction runs smoothly — from recruiting participants to coordinating schedules and preparing logistics.

This role is perfect for someone who enjoys organizing, communicating with people, and keeping everything on track. You’ll be part of a fast-paced, collaborative team where attention to detail and reliability truly make an impact.

At MoMo, we value curiosity, ownership, and a can-do spirit. You’ll have the chance to learn how large-scale user operations work, gain hands-on experience with real projects, and grow through continuous mentorship and teamwork.

If you love supporting people, solving operational challenges, and want to be part of Vietnam’s leading tech ecosystem — this is where your journey begins.

• Support daily operational tasks including user recruitment, screening, scheduling, and confirmation for interviews, surveys, and usability testing sessions.

• Coordinate logistics for both online and offline sessions (setup, room booking, equipment preparation, participant check-in).

• Update tracking sheets, participant databases, and operational reports to ensure accuracy and timely status updates.

• Communicate with internal teams (Research, BU) to align timelines, requirements, and session readiness.

• Handle arising issues during fieldwork operations (drop-outs, rescheduling, replacement users) proactively and efficiently.

• Perform other tasks assigned by the Leader

• Final year students/fresh graduates/no more than 2 years of working experience with GPA at least 3.2/4 or 8.0/10;
• Passion for observing behavior & synthesizing insights into product design;
• Can express ideas clearly and simply; listen to others;
• Good data/ insights analysis / interpretation skills;
• Excellent written and verbal communication;
• Good attitude and ability to work independently, as well as part of a team;
• Have a working knowledge of qualitative research, quantitative research methods, or statistical analysis (preferred);
• Language: Chinese is a plus.