Customer Care (Support for Students and Parents, Fluent English)

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.

From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.

So join us today to inspire a new generation of learners and help even more students learn smarter and do better!

Reporting line to: Learning Advisor Manager

- Develop and implement strategies to consistently increase student engagement with Geniebook.

- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.

- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the

- Strong Sales (farmer) or Accounts Management experience related to Education is highly beneficial.

- Driven and motivated by KPIs and excellence in sales and customer success.

- High energy, passionate, and deeply empathetic of the customer.

- Highly self-motivated with the ability to work fast and smart independently.

- Excellent communication skills and good command of English is essential to succeed in this role.

- Business proficiency in English is highly advantageous