Academic Administration Officer

● Assign and coordinate moderators for daily virtual classes, ensuring all class schedules are organized and conflicts avoided.

● Conduct onboarding and regular training sessions for new moderators to maintain quality standards.

● Track attendance, leave, and manage payroll or session payments for moderators and freelancers accurately.

● Review and process invoices to ensure timely and accurate payments.

● Monitor and respond to support tickets, assist teachers in gathering necessary information, and follow up to ensure timely issue resolution.

● Verify student exam results for accuracy and consistency before reporting.

● Generate and distribute lesson materials; ensure class recordings are uploaded and formatted correctly.

● Manage booking of virtual and physical classrooms to avoid scheduling conflicts.

● Maintain up-to-date teacher profiles, schedules, academic calendars, and operational records.

● Produce and present operational reports, including ticket resolution metrics and SLA compliance.

● Collaborate with technical and regional teams for troubleshooting and system support.

● Provide timely and clear communication updates to teachers, moderators, and management.

● Offer standby support for live classes, including on public holidays and weekends, as needed.

● Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.

● Proficiency in Microsoft Office (Excel, Word) and collaboration tools such as Google Workspace, Zoom, or Microsoft Teams.

● Experience in operations support, scheduling, or payroll management is preferred.

● Excellent communication skills in Vietnamese and basic English proficiency.

● Ability to work independently and respond quickly to urgent operational issues.

● Flexibility to provide occasional support outside regular working hours.