Assistant Talent Acquisition Manager / Talent Acquisition Manager (26994) [Dist 1 - Hcm]

1.1 Recruitment
- Develop and implement recruitment plans for both Head Office and Store positions.
- Manage the full recruitment process: posting jobs, screening CVs, interviewing, offering, onboarding, and employee integration.
- Build and maintain candidate databases and a network of potential talent.
- Propose and execute effective recruitment strategies aligned with the company’s business direction and manpower plan.
- Maintain and expand both internal and external recruitment channels; enhance employer branding.
- Conduct training or coaching sessions on recruitment skills for related staff or stores when necessary.
- Propose or participate in the improvement of recruitment policies and procedures.

1.2 Training & Internal Communication
- Conduct onboarding and orientation training for new employees.
- Support the development of annual training plans and staff skill enhancement programs.
- Organize internal communication activities, employee events, and teambuilding programs to strengthen engagement.

1.3 Customer Service
- Coordinate with related departments to ensure a positive customer experience at stores.
- Respond to customer complaints and cooperate with the Sales Department to provide timely and appropriate solutions.
- Monitor customer feedback and report recurring issues to management.

1.4 HR Support
- Cooperate with GA and C&B teams when required.
- Perform other tasks assigned by the direct manager.

- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- At least 5 years of experience in recruitment, preferably in large-scale chain businesses (F&B, Retail, E-commerce).
- Strong communication, negotiation, and problem-solving skills.
- Excellent planning and time management abilities.
- Basic English communication in a professional setting; Japanese language ability is a plus (not mandatory).
- Willing to travel for business when required.
- High sense of responsibility, proactivity, and result-oriented mindset.