Wholesale Travel Consultant - English Speaking Markets

· Understand the wholesale partner’s requests and present options to meet their needs.

· Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.

· Take ownership of and monitor individual sales process and follow up with wholesale partners to increase booking conversion.

· Respond to wholesale and tour operator requests for up to 80% of each day.

· Negotiate fees and changes with agents (where necessary) to gain agreement.

· Send final confirmation and any travel documents or vouchers to agents.

· Report any errors regarding information on Tourpland to Supervisor.

· Co-ordinate with Supervisor to have Product Department update content and tariffs.

· Prepare monthly invoices and send to Sales Supervisor in order to send invoices before deadline per month.

· Manage allocated accounts where assigned.

· Work with operations or reservations to help solve problems for clients on the ground when required.

· Maintain relationships with wholesale partners by ensuring personal service is optimized.

· Read all emails received on Saturday for whole sales team. Recognize urgent tasks/ trouble shoot (included revisions/new requests) to handle immediately.

· Meet with representatives from the account or FAM trips if they are visiting to Head office

· Attend regular training courses to keep up to date with both product and procedures.

· Keep others informed by sharing information.

· Inform product department of any product feedback.

· Liaison with Product and Reservations departments to ensure feasibility of options.

· Graduate in Tourism, Hospitality, Economics or Business preferred

· Knowledge of tourism, geography, foreign cultures

· Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region

· Personal travel within the region

· Excellent written and spoken English

· Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)