Waiter - Waitress/ Nhân Viên Phục Vụ

• To deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• To communicate to his/her superior any difficulties, guest comments and other relevant information
• To establish and maintains effective employee working relationships
• To attend and participates in daily briefings and other meetings as scheduled
• To attend and participates in training sessions as scheduled
• Prepares for service
• To ensure to deliver effective Food service by following:

- Guests are greeted and seated

- Daily specials are explained and upsold

- Food orders are processed accurately

- Trays and tray jacks are effectively used

- Food orders are taken quickly

- Payment methods are handled accurately

- Working areas are cleaned and re-set quickly

- Bar is clean

- Used ashtrays are regularly cleaned

- Guests are conversed with in relation to the food and beverage products

• To ensure to deliver beverage service by following:

- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

- Promoting and selling cocktails to guests

- Making and presenting cocktails

- Coffee and tea is served hot and in accordance with standard

• To take appropriate action to resolve guest complaints

• To ensure all stocks are in a correctly stored in accordance to hotel procedures

• To be responsible in keeping our property safe and secure, to participate in any hotel activity related to safety management

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management