Support Executive (Remote/Nightshift)

Hết hạn trong 11 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Ngày đăng tuyển

04/06/2024

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Yêu cầu giới tính

N/A

Địa điểm làm việc

⇒ Làm việc từ xa,Hồ Chí Minh

Việc làm Hồ Chí Minh

Ngành nghề

Hành chính Văn phòng , IT Support , CNTT - Phần Cứng , Hành Chính/Văn Phòng

Mô tả công việc

Responding to inquiries via live chat and calls
Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
Escalating complex issues to senior members and developers by logging support tickets.
Creating accurate instant set-ups via live chat, sharing product tours and help articles.
Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.

Yêu cầu công việc

To be organized, personable and forward-thinking.
You’ll possess a can-do attitude and a hunger to learn in a fast-paced environment.
A logical brain and the ability to think on your feet to ensure you offer the best solution to every customer.
To enjoy learning new things and the ability to learn quickly. When things change, you know how to roll with it.
Ability to pay attention to the details. You stay focused, and nothing is overlooked.
To be motivated and driven. Take ownership of your time, be proactive and truly make a difference.
IELTS > 6.

Quyền lợi được hưởng

100% Remote Culture: Work from anywhere that brings you happiness.
Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
Time Off: 20 days/year, in addition to Vietnam holidays.
MacBook Provided.
Collaborative Events: Offline meet-ups, monthly gatherings.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up.
International Exposure: Enhance expertise and English communication skills.
Supportive Team: Work with talented and friendly team members.

Tham gia vào đại gia đình

Công Ty Cổ Phần BC Solutions

Kinh doanh

Lầu 46, Tòa nhà Bitexco Financial Tower, số 2 Hải Triều, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Tên quốc tế BC SOLUTIONS JOINT STOCK COMPANY
Mã số thuế 0315216771
Địa chỉ Lầu 46, Tòa nhà Bitexco Financial Tower, số 2 Hải Triều, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Min... [Xem thêm]