Store Manager (New Luxury Store)

Job Duties:

1. Operation:

- Check the staff’s cleaning, general display and uniform.

- Inventory and control import and export of goods.

- Control stock and order.

- Check out the promotions at the time of application and persistently disseminate to employees.

- Proactive inventory management to increase sales.

- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.

- Responsible for the management and maintenance of the store's assets.

- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.

2. Sales Management:

- Support Retail Operation Manager to plan to grow sales in the store.

- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.

- Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store.

- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and invemtory control.

3. Customer Service

- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.

- Sales growth through suitable services for all customers.

- Always be present and resolve internal problems at the store in case of a conflict.

- Ensure that all customers are served properly.

- Implement this strategy with a quality-oriented sales policy and customer service.

- Ensure that all sales teams fully understand the sales strategy and apply it.

- Ensure good after-sale services.

4. Personnel Management

- Promote the sales team to serve all customers according to specified standards.

- Supervise and maintain high quality staff.

- Track each employee's performance.

- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.

- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.

- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.

- Ensure all team members receive the right support to reach their best potential.

- Train the sales team to develop the right sales skills.

- Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations.

- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.

- Responsible for guiding and training new employees in accordance with the Company's regulations and procedures.

- Train employees in sales skills, customer communication and other skills.

QUALIFICATION

- Bachelor's degree in Business Administration or relevant field preferred.

- At least 5 years' experience in the retails system with the same position.

- At least 2 years in luxury background.

- An understanding of the value of brands and the ability to communicate brand values.

- Ability to manage well, coordinate and organize work scientifically and effectively.

- Good management, communication, organizational, negotiation and problem solving skills.

- Ability to train employees.

Ngành nghề: Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Nhà hàng / Khách sạn

Kinh nghiệm: 5 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Hà NộiHồ Chí Minh