Senior Customer Service Executive

Mức lương: Thỏa thuận
Địa điểm: Hồ Chí Minh
Kinh nghiệm: Không yêu cầu
Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 31/07/2026 (Còn 30 ngày)

Công Ty TNHH Alchemy Asia

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Thông tin
Việc làm

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (09:00 - 18:00)

Địa điểm làm việc:

Hồ Chí Minh

8 Lê Văn Miến, Thảo Điền, Hồ Chí Minh

(Trước sáp nhập: Thủ Đức, Hồ Chí Minh | Sau sáp nhập: An Khánh, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

Receive PO from sales, check information, promotions, contract duration (if any) then issue SO or quote.
Answer customer phone inquiries.
Identify and evaluate customer needs to achieve satisfaction.
Generate client leads, increase the number of customers, answer client queries and prepare sales documentation.
Provide accurate, valid, and complete information by using the right methods/tools.
Communicating and handling customer information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Work with customer service leader to ensure proper customer service is being delivered.
Specific responsibilities include following with invoices, overdue payments and monitoring ongoing orders.
Take care of all client's information on On Trade, FOC/CSM requests, and announcements.
Processing all sales-related paperwork, FOC reporting, and updating the FOC pricelist.
Receiver the information, process updates and other request from Leader and deliver to team members.
Synthesize CS reports on periodic and ad-hoc.
Notify shipment status/shipping schedule to sales according to working schedule.
Complete the Ad-hoc tasks as requested by the Line Manager.

Yêu cầu công việc:

Have 3-5 years’ experience in Customer Service or Supply Chain Management.
Business English.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in Microsoft Office, Familiarity with CRM systems and practices. Knowledge of database systems is one of the advantages.
Bachelor’s degree in business, Logistics, or related fields.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Quản Lý & Xử Lý Đơn Hàng

Quyền lợi được hưởng:

1. Salary & Allowances:
Competitive income with 100% salary and allowances on probation.
Gift on special occasion.
Salary will be reviewed at least once per year.
Annual KPIs bonus.
Annual Leave: will be 12 working days per calendar year, pro-rata for the 1st year of employment, max +7 Annual leave adding.
Statutory insurance contributions (social, health, and unemployment) are based on full salary.
Employees are provided with premium healthcare insurance.
Be provided with high performance laptop and working facilities.
2. Career Growth
Opportunity to work alongside young, world-class talents in a dynamic and passionate environment.
Very diverse offline and online seminars & workshop provided by company.
Clear and flexible career path.
3. Working Environment
A strong learning culture where initiative and proactivity are highly encouraged at Alchemy Group.
Team building, company trip and internal events.