SENIOR BILLING REPRESENTATIVE - 25Mil/Night Shift

Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.

JOB RESPONSIBILITIES:

• Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
• Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
• Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
• Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
• Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
• Support employees in interacting between relevant departments regarding tasks and procedures.
• Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
• Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
• Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
• Organize and coordinate regular meetings to report work progress to management.
• Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
• Perform other duties as required by management.

• Minimum 3 years of experience in Payment Specialist/Transaction Specialist or related positions: Payment/Cash Flow Processing and at least 1 year of experience in managing a team of 7 to 10 people.
• Bachelor's degree or higher in fields such as Finance, Banking, Accounting, International Business, Commerce, etc.
• Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
• Strong communication skills (both with customers and internals), flexible problem-solving abilities.
• Meticulous, careful, ability to calculate quickly and handle issues related to payment data, invoices, documents, etc.
• Age between 25 – 35 years old, in good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.
• Preference will be given to candidates who:
• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of Payment practices.
• Candidates who have previously worked with US banks.

• High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift).
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
• Location:60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!