Royal Service Night Supervisor
- Mức lương: Thỏa thuận
- Địa điểm: Hà Nội
- Kinh nghiệm: Không yêu cầu
- Bằng cấp: Trung cấp - Nghề trở lên
Hạn nộp hồ sơ: (Đã hết hạn)
Việc Làm Gợi Ý
Khách Sạn Fairmont Hanoi
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Địa điểm làm việc:
Chi Tiết Công Việc
Mô tả công việc:
- The Royal Service Night Supervisor leads the daily operations of the combined reservations and Royal Service function. This role leads and supports the team in managing all calls, emails, and guest requests, while maintaining seamless communication between departments to deliver a personalized and memorable guest experience for the night shift (from 22:00hrs to 6:30hrs next day).
- The Night Supervisor ensures to receive all incoming calls not routed to another department, from both in-house and external guests, and that each request is owned from beginning to end. By inspiring the team to log guest preferences, share key details with colleagues, and follow the hotel’s service standards in a genuine, non-ed style of communication.
- Coordinate VIP arrivals, special occasions, and bespoke guest requests with other departments to ensure flawless execution.
- Systems, Procedures & Reporting
- Ensure correct and consistent use of all reservation, telephone calls and service request systems; report technical or system issues promptly.
- Comply with all data privacy, PCI, and internal audit requirements.
- Compile and analyze daily, weekly, and monthly reports on logbook with follow up action on guest’s inquiries to ensure guest satisfaction.
- Recommend and implement process improvements to enhance efficiency, accuracy, and guest experience.
Yêu cầu công việc:
- Knowledge and Experience
- College diploma or above.
- Proven experience in luxury hotel reservations.
- Strong verbal and written English; Vietnamese advantageous.
- Sound understanding of basic revenue-management principles (BAR, LOS controls, yielding).
- Competencies
- Meticulous attention to detail and numerical accuracy.
- Confident communicator who inspires and coaches a small team.
- Guest-centric mind-set with strong problem-solving skills.
- Resilient under pressure and adept at multitasking.
- Discreet and trustworthy in handling sensitive guest and financial data.
Kỹ năng:
Kỹ Thuật Camera An Ninh , Kỹ Thuật Thang Máy , Đọc Bản Vẽ P&ID
Quyền lợi được hưởng:
- Competitive salary package with service charge
- Full salary and service charge during probation
- Thoughtfully designed benefits supporting your wellbeing and growth
- 2 days off per week
- Social insurance in accordance with the law
- Attractive gifts for public holidays and special occasions
- Annual Summer Outing
- Daily meals provided at the Staff Cafeteria
- A chance to grow your career in a luxury, world-class environment
- Learning & development opportunities within Accor group
- Global career mobility opportunities
- Professional and inspiring working environment
- Recognition culture & employee engagement activities
Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.
Khách Sạn Fairmont Hanoi
Địa chỉ:
Thông tin chung
Loại hình:
Toàn thời gian
Cấp bậc:
Nhân Viên/Chuyên Viên
Ngày đăng tuyển:
27/05/2026
Yêu cầu giới tính:
Không yêu cầu
Việc Làm Tương Tự
Chuyên Viên Dịch Vụ Khách Hàng - Toàn Quốc
Tổng Công Ty Bảo Việt Nhân Thọ
Toàn quốc
15 - 25 triệu VNĐ
Chuyên viên Dịch vụ Khách hàng Giao dịch Điện tử
Công Ty Cổ Phần Chứng Khoán VPS (VPS)
Hà Nội
8 - 14 triệu VNĐ
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