Mô tả công việc
Main Purpose:
Responsible for managing store daily operation in area to hit the financial target and profitability, Ensure FSCE (Food Service Cleanliness Environment) meets customer's satisfaction.
Key Accountabilities:
Reach area business financial target and profitability
- To plan /manage/ be accountable for each SMs in area to reach the business target (Revenue, ADS, AC, TC), reveiw and improve the business performance weekly and monthly
- To implement operations plan/strategy to SM/ASM and control store operations job detail in order to gain: ADS, TC, AC daily, weekly, monthly as target.
- Coordinate with Marketing team, for LCM or activites to increase TC, AC, regularly review the result and actively give recommandation base on area each store profile.
- Control and optimize COL, COGs, CC (controlable cost) and other costs for stores in area's in charge
- Consistantly focus on 2 important factor: FSCE (TC), Cashier AC -up sale skill (AC) performance to improve daily sales ( ADS)
Operation / Customer service
- Ensure FSCE to be maintained and consistent in store assigned
- Esure all stores assigned adhere to standard operating procedures
- Ensure and maintain a strong customer service focus that will ' go beyond' expectations
- Monitors cusotmer feedback and provide suggestions to improve custome service and quality of products
- Direct continuous improvement activites for stores performance
- Acting as the main contact between OD and store managers, ensure the operation communication channel is fully opened.
- Utilizes action plans when needed creates, improves or upgrades systems to be better and more effeiciently achieve goals and objectives
- Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing managment evaluations
- Able to take decision to solve the problem & report to OM for helping
People management & leadership
- Accountable for interview, hiring, efficient operations team and turnover ratio, closely with HR with relevant matter
- Improve & develop self on leadership& Mangement mindset and skill
- Train and development of their areas SM, ASM, SS, and team
Yêu cầu công việc
Education:
- Colleage or university degree
- Hospitality school graduation is a plus
Experience:
- Above 2 years of in similar position working in F&B Industry.
Work related skills:Perfect knowledge about:
- F&B, Brand
- Staff positions (DM / SM / ASM / Cook / Server / Cashier / Parking Attendant)
- Products (food & beverage) & preparation
- Service, Cleaning, Food safety
- Administration (reports / Net suite / Orders / Others)
- Good English communication
- Familiar with word/excel/ power point / others
Soft skills
- Able to work under pressure
- Good attitude, smile, no arrogant
- Be positive
- Ability to stand for a long period of time
- Ability to make repeating movements
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and Ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently to repeat the movements
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
Quyền lợi được hưởng
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
