Operations Supervisor ILA Bien Hoa

1.Planning
-Weekly SNS planning
-Monthly Re-sales Planning
2. Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
3. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
4. Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Responsible for appropriate forecast and ordering of books and materials for centre use;
5. Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct
6. Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
7. TA management
- Forecast TA ; Recruitment process & Induction
- Scheduling (Class/Substitution/Supervision/Level Testing)
- TA Salary/Scale raise
- Working time: rotate shift.

1. Qualifications
- Prefer 02 years of working experience in a foreign company and in-service product
- Prefer working experience in an educational organization
- University graduated
- Ability to work independently and as part of team
- Fluent in both English and Vietnamese
2. Skills
- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem-solving skills
- Training and coaching skills
- Well-organized and detailed management

Performance Bonus
14 days annual leave
Discounted English courses for employee and family