Lead Captain

• Two – Four years working experience required.
• One year similar position experience required.
• One year department experience preferred.
• College degree is required.
• Microsoft Office knowledge required.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is an advantage
• Exceptional and professional communication skills, both oral and written.
• Requires a working knowledge of food and beverage services, policies or operations.
• Work well with minimal supervision.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
• Basic leadership, problem-solving and follow up skills.
• Understanding and appreciation of the concept of luxury and hospitality.

• Engaging leadership that inspires and empowers the subordinates.
• Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
• Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Advise manager of shortages, damaged equipment or other problems that need immediate attention.
• Seeks new and creative ways of utilizing and selling space.
• Produces regular and special reports; maintains required records and files.
• Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.

• Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
• Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
• Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
• Seat guests systematically to meet the needs of servers and business volumes. Maximize the use of the facility and staffing.
• Perform all side works as assigned.
• Keep the work environment clean and organized, free of clutter.
• Assure a smooth transition during shift change; remain on duty in position until a replacement is present.
• As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
• Handle guest complaints immediately, involve management when needed.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must have the ability to be productive for long periods of time.

Ngành nghề: Thực phẩm & Đồ uống, Nhà hàng / Khách sạn

Kinh nghiệm: 0 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Bà Rịa - Vũng Tàu