HR Officer

Brief summary of job profile:

The HR Officer is responsible for supporting the HR & Admin Manager to conduct various HR tasks and initiatives at the Highlands Coffee Roastery, including:

• Recruitment & Training
• Employee Relations
• Employee engagement/ staff events & activities.

Key Accountabilities:

1) Recruitment and Training

• Coordinate and execute recruitment process for non-managerial positions, including:

– Drafting and posting job vacancies on various platforms.

– Sourcing candidates.

– Conducting initial screening of resumes and shortlisting candidates for further evaluation.

– Scheduling/ Attending interviews & preparing interview materials and logistics.

• Coordinate the onboarding process and ensure new employees receive necessary trainings and orientation.
• Prepare and administer training programs for employees to develop their skills and knowledge.
• Maintain training database (materials, records, etc.) & reports effectively to provide to HR & Admin Manager, or other stakeholders when required.

2) Performance Management Implementation

• Assist in deploying Performance Management cycles (KPIs setting, Performance appraisal...) from the Head Office to the factory in a timely and efficient manner.
• Provide guidance and support to factory staff on the implementation of performance management processes & system.
• Maintain performance management documents such as guidelines, reports, etc.

3) Employee Relations

• Maintain accurate and up-to-date employee records, including personal information, employment history, performance evaluations, commendations, promotions, warnings, and any disciplinary actions taken.
• Handle employee relations, including handling grievances, disciplinary actions, and conflict resolution.
• Assist in the communication and implementation of documents, announcements, policies from the company's management to employees.
• Assist in working with government departments: Social insurance, fire prevention and fighting, Labor management department, facilitate inspections and reporting as necessary.
• Ensure compliance with employment laws and regulations.

4) Employee Engagement/ Staff Events & Activities

• Coordinate, organize & communicate employee engagement activities/ staff events & activities.
• Collect and analyze employee feedback to propose improvement.