Guest Services Supervisor - Giám Sát Lễ Tân

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• Works with GSM/AFOM and Human Resources on manpower planning and management needs

Financial

• Help create the department’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs….

• Works with GSM/AFOM and Finance Team on Financial inquiries

Responsible Business

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management

Guest Experience

• Ensure that hotel activities and operational requirements are shared during shift briefings

• Supervise guest services operations during assigned shift including:

- Maintenance of guest information

- Communication of information about events in the resort and in the area

- Monitor arrivals, departures & occupancy for the next 3 days

- Supervise the use of the public address system

- Supervise group bookings and check in/checkout

- Assisting to resolve major minor complaints and ensure escalation

• Supervise cashiering activities during shift including:

- Cash handling and banking procedure

- Dealing with irregular payments

- Credit policies and facilities

- Cash security procedures

- Carry out debtor control

- Prepare reports

- Supervise the cashiering system

1. Education:

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

2. Service years in the field:

1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

3. Service years in supervisor/manager level:

4. Knowledge and skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

Able to read and write English

Proficient in the use of Microsoft Office and Front Office System

Ability to speak third language is a privilege

5. Language: English and Vietnamese

• Competitive salary

• Service charge

• Social Insurance as law

• Bao Viet Health insurance for personal and family

• 24/7 Accident Insurance

• Rest & Relaxation Allowance per 3 months: 2 million.

• Relocation assistance

• Repatriation allowance

• Home Leave allowance

• Housing, uniform, meal, and transportation are provided by the resort

• Gym room