English-Speaking Customer Service Specialist

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.

With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.

If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.

1/ JOB RESPONSIBILITIES:

• Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
• Resolve client complaints and inquiries within the designated scope.
• Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
• Handle emails/calls from customers and company partners.
• Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
• Perform additional duties as assigned by management to support departmental and organizational goals.

• Fluency in English (work with customers/partners and banks in the US, work with English 100%, IELTS 7.0 or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Good communication and negotiation skills.
• Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
• Proficiency in meticulous attention and focus on every detail.
• Proficient in Microsoft Office.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.
• Preference will be given to candidates who:

+ Can start working immediately, attend interviews, and start work promptly.

+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.

+ Have previously worked with US banks.