Customer Support (Order Processing, English/Chinese)

Hạn nộp hồ sơ: 20/06/2026 (Còn 16 ngày)

Địa điểm làm việc:

Hồ Chí Minh

<p>40 Thiên Phước, Phường Tân Hoà, </p>, Hồ Chí Minh

(Trước sáp nhập: Tân Bình, Hồ Chí Minh | Sau sáp nhập: Tân Hòa, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Customer Inquiries & Support
Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
Provide accurate and detailed pricing and delivery information.
Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
Perform customer verifications to ensure secure and accurate information exchange.
Flexibility to work night shifts as scheduled outside regular business hours.
Complaint Resolution
Handle and resolve customer complaints in a timely and professional manner.
Analyze issues to identify root causes and provide effective solutions.
Ensure a high level of customer satisfaction while maintaining the company's best interests.
Social Media & Website Management
Write and post informative content on social media platforms and the company's website as assigned.
Engage with customers through social media channels in alignment with the company's brand and communication guidelines.
Collaboration & Teamwork
Collaborate with company partners to ensure seamless delivery of services to customers.
Maintain clear & open communication with internal teams to address customer needs effectively.
Complete necessary documentation and handle customer records as assigned.
Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.

WORKING HOURS
Company Standard Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 8:00 AM – 5:00 PM
Customer Service Department — Rotating Shift:
Day Shift: 8:00 AM – 5:00 PM (On-site)
Evening Shift: 5:00 PM – 12:00 AM (Remote)
Night Shift: 12:00 AM – 4:00 AM / 4:00 AM – 8:00 AM (Remote)
Note: Employees working any shift starting from 12:00 AM onward are entitled to work from home the following day.
REQUIREMENTS
Bachelor’s degree in English/ Chinese, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.
No prior experience required; training will be provided.
SKILLS:
Strong written, reading, and speaking skills in English and/or Chinese (prefer candidates who can use both languages).
Logical thinking ability to approach and resolve customer inquiries effectively.
Ability to work efficiently under pressure and manage customer demands.
Excellent problem-solving skills, with a proactive approach to handling challenges.
Strong collaboration and communication skills for effective teamwork and customer interactions.
Good negotiation skills to manage and resolve customer issues tactfully.
Flexibility to work night shifts as scheduled to support customers outside regular business hours.

BENEFITS
Full statutory insurance coverage (BHXH, BHYT) and personal income tax in accordance with Vietnamese regulations.
Competitive salary, performance bonus, and allowances per company policy.
Annual Team Building & Company Trip.

Ngành nghề:

Dịch Vụ Khách Hàng

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.