Customer Support (Fresher/Junior)

Hạn nộp hồ sơ: 16/07/2026 (Còn 30 ngày)

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (08:30 - 17:30, Nghỉ trưa từ 12h-13h30 )

Địa điểm làm việc:

Hà Nội

Detech Tower 2, 107 Nguyễn Phong Sắc, phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội

(Trước sáp nhập: Cầu Giấy, Hà Nội | Sau sáp nhập: Cầu Giấy, Hà Nội)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Support players/customers via email and support systems.
Identify, troubleshoot, and resolve customer issues promptly.
Manage and track support cases accurately.
Report complex issues to related teams or coordinate with internal teams to solve when needed.
Monitor recurring problems and report to Team Leads.
Create and improve response templates for common cases.
Collaborate with internal teams to enhance player experience.

Fresh graduates are welcome.
Diligent, eager to learn, and open to exploring new ideas and experiences.
Proficient in using social media platforms and applications.
Strong communication skills; flexible, quick-witted, and knowledgeable about games and gaming communities.
Passionate about mobile gaming, especially Casual and Idle games.
Fair to good command of English, including reading, comprehension, and writing.
Proficient in Microsoft Office tools; candidates with Canva, CapCut, or basic Photoshop skills are preferred.
Previous experience in Customer Support within the gaming industry or a strong passion for gaming is a plus.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM