Customer Support Agents (Part-Time)

Description

We are seeking some Customer Support Agents (Part-time) to assist in providing email customer support and customer queries from around the world.

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

Expectations

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
• Identify and assess customer's needs to achieve satisfaction;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
• Meet personal/team targets;
• Keep records of issues/problems for further investigation from functional teams;
• Follow communication procedures, guidelines, and policies;
• Work with managers on customer feedback.

• Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
• Good computer skills (familiar with MS Office & Google applications);
• Familiar with smartphone/ mobile device/mobile applications;
• Excellent interpersonal skills;
• Attention to detail and desire to learn;
• High sense of responsibility and enthusiasm;
• Ability to work independently and in a team;
• Flexible, and adaptable to new changes;
• College students and freshmen are preferable;

Working time
- Operating hours: Monday through Sunday.

Part-time: 4 shift/week

• 12AM - 6AM
• 6AM - 12PM
• 12PM - 6PM
• 6PM - 12AM

- Required to work 24 hours across the week, including one overnight shift (6 PM - 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.