Customer Support Agent Full-Time (6 Months Experience Required)

We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world.

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

Expectations

• Respond to customer inquiries via email promptly, accurately, and courteously.
• Provide clear, valid, and complete information using approved knowledge bases, tools, and processes.
• Record customer complaints, issues and relevant case details for follow-up and investigation.
• Meet daily productivity and quality targets.
• Escalate cases according to defined procedures when required.
• Follow standard communication guidelines and policies at all times.
• Support continuous improvements through reporting common customer issues, patterns, and feedback.
• Attend team meetings, training sessions, and coaching sessions when scheduled.
  

• Excellent English skills, especially in writing and reading
• Good computer skills (familiar with MS Office & Google applications).
• Proficient in leveraging AI tools to optimize productivity and streamline workflows.
• Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot.
• Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices.
• High attention to detail and accuracy in writing.
• Excellent interpersonal skills.
• Ability to work independently and in a team.