Customer Service Senior Staff

Mức lương: Thỏa thuận
Địa điểm: Bình Dương
Kinh nghiệm: Trên 3 năm
Bằng cấp: Trung cấp - Nghề trở lên

Hạn nộp hồ sơ: 13/06/2026 (Còn 9 ngày)

Công Ty TNHH OrthoLite Việt Nam

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Thông tin
Việc làm

Địa điểm làm việc:

Bình Dương

Đường Số 23, Tân Uyên, Bình Dương

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

Resolve customers' complaints
Proactively handle complex cases and customer complaints.
Propose improvements to CS processes to enhance efficiency and customer satisfaction
Coordinate closely with customers and relevant departments to handle complaints related to color samples and materials.
Follow up on Key in Order
Verify new customer information, complete required forms, and submit for ERP customer code creation.
Resolve order-related issues to ensure orders are entered into the system on time.
Guide, coach, and monitor CS Staff and new hires to ensure compliance with CS procedures
Signing Sales Contract, Shipment, Payment and Inventory control
Prepare sales contracts in accordance with the latest templates issued by Accounting.
Negotiate with customers and coordinate with Accounting to adjust contract terms when required.
Escalate unresolved contract issues to management/Accounting for adjustment approval.
Execute contract annexes for approved changes within the contract validity period.
Coordinate and monitor shipment arrangements with WH/Logistics/Transportation to ensure on-time delivery.
Monitor offset status of cancelled orders and drive payment for non-offset orders per contract terms.
Track and follow up on overdue payments in accordance with contract terms.
Push customers to receive stock orders over 30 days to decrease company's FG stock.
Coordinate and expedite delayed orders with PPC/Purchasing to meet delivery commitments.
Monitor customer forecast/buy plans and report issues to Sales/Brand in a timely manner.
Work with Global OrthoLite to deal with customers' issues
Contacting with OCN/OID to get information in case orders are transferred from OCN/OID
Support to handle all issues of customers related to OrthoLite Global
Collecting, Summary and Updating reports as required by superior

Yêu cầu công việc:

At least 3 years of relevant experience; candidates with experience in the footwear and garment industry are preferred.
Priority given to college degree or higher
Excellent English communication skills (all four skills), knowledge of Chinese is an advantage.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM