Customer Service Representative

Mức lương: Thỏa thuận
Địa điểm: Bình Dương
Kinh nghiệm: Trên 2 năm
Bằng cấp: Trung cấp - Nghề trở lên

Hạn nộp hồ sơ: 01/07/2026 (Còn 27 ngày)

DP Systems Electronic Mechanical Technology Vietnam Co., Ltd

Xem thông tin công ty

Thông tin
Việc làm

Địa điểm làm việc:

Bình Dương

Bình Dương

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

A Customer Service Representative (CSR) manages the end-to-end process of order fulfillment, from initial order placement to delivery. Responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process.
Supporting to customers, aiming to ensure their satisfaction and resolve any issues or concerns. Interacting with customers through various channels.
Coordinating with various departments, ensuring accurate orders, managing inventory, and resolving any issues that may arise during the order fulfillment process.
Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy-out or material availability; schedule; pre-erect or site-erect schedule; acceptance tests; shipping.
Review and analyze POs for accuracy, material compatibility, and alignment with company standards.
Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.
Accurately enter orders into our ERP system and maintain compliance with quality standards.
Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.
Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements.
Communicate with customers regarding changes to schedules and ensuring urgency.
Supports Program Managers with customer interfaces as necessary on customer service related issues.
Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.
Develop and maintain a project plan and represent the company as needed for customer communications and meetings.
Other duties as assigned by management.

Yêu cầu công việc:

Minimum a Bachelor degree.
Familiarity with the order lifecycle, from placement to fulfillment, is essential.
5+ years experienced in Customer service management or equivalent.
2+ years experienced in Program management.
Strong analytical skills with a focus on detail and accuracy.
Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.
Skilled in persuasive communication and effective collaboration.
Understanding of manufacturing processes and material properties.
Detail-oriented with a commitment to data accuracy.
Ability to manage multiple priorities and meet deadlines.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in order management systems and CRM software.
Attention to detail and accuracy.
Ability to work independently and as part of a team.