Customer Service Representative

JOB DESCRIPTION

• Customer service and care of the customer

KEY TASKS

• Customer service and care of the customers

• By entering customer data in to the data base

• By updating customer information

• By handling customer telephone calls and making required activities

• By actively preventing terminations of contracts and reduce of purchased services

• By handling customer feedback and making required activities

• By making customer satisfaction surveys

• By follow up of first delivery to new customer

• By follow up of contract termination and final invoicing

• By making invoicing to customers

• By printing of delivery lists

• By archive of customer documents

COMPETENCE REQUIREMENTS

• Understands customer needs

• Knows customers and company ‘s customer registers

• Knows Lindström processes

• Has good knowledge of textile rental business/ models and products

• Knows factors which affect into the productivity

• Knows the prices and pricing system

• Knows customer satisfaction measurement system (and results) and also customer feedback system.

• Knows action plans

• Knows how to handle situations of nonconformities

• Excellent telephone communication skills

• Good PC skills in Word and Excel

• English knowledge is an advantage, (at least one in the CR group should have good knowledge in English language)

• Negotiation skills

INDIVIDUAL REQUIREMENTS

• Systematic way of working and ability to analyze information

• Problem solving ability, and skills to sell solutions for customers.

• Result oriented and determined

• Disciplined

• Willingness and enthusiasm to work with people

• Ability to react fast into extraordinary situations and handle those