Customer Service (Mức Lương 10 - 12 Triệu / Tháng)

With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) by PhD. Bùi Thị Thúy Nga have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region

We are currently recruiting for the position of Customer Service to support the company. Below are the details of the position:

JOB DESCRIPTION:

• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Do survey via calling to better understand customer insight and behavior
• Comply with the Company’s processes, procedures, regulations, and standards
• Implement other tasks at line manager assigned

• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
• Minimum 1 year experience in customer service/call center/ receptionist/secretary
• English proficiency at 4 skills. Candidates with one of the following languages: Korean,
• Japanese, Chinese at intermediate level does not required high level of English
• Proficient in using Excels is preferred
• Good situation handling, listening and communication skills
• Good writing and communication skills, good tasks, and time management skills