Customer Service Executive (Hanoi)

Hạn nộp hồ sơ: 21/06/2026 (Còn 17 ngày)

Địa điểm làm việc:

Hà Nội

Công ty cổ phần Cơ Điện Trần Phú, 01 Trần Danh Tuyên, Phúc Lợi, Long Biên, 100000, Hà Nội

(Trước sáp nhập: Long Biên, Hà Nội | Sau sáp nhập: Phúc Lợi, Hà Nội)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.
Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
Ensure strict compliance with customer service protocols and company regulations.
Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
Perform other duties as assigned by the supervisor.
Maintain accurate records of customer interactions using CRM systems and update information in Yardi

Academic level: College and above
Major: Real Estate, Business, Hotel Management or its equivalent.
English: English/ Chinese/ Japanese / Korean
Computer: Proficient in the use of office software and CRM
Experience working in a corporate customer service position is preferred
Have experience in CS of Business Park, industrial and office spaces will be preferred.
Minimum 1 year experience in leasing and CS of real estate.
Skill: Team player who possesses good communication, negotiation and interpersonal skills.
Ability: Capture work quickly, manage, organize and implement scientific and optimal work.
Ability: Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
Ability: Sensitivity, initiative and high sense of responsibility at work.
Ability: Inspiring and positive thinking.
Ability: Withstand high work pressure.
Personality/Attitude: Professional, flexible.
Personality/Attitude: Honest, fair, objective and progressive.
Good appearance, agile, making a good impression.
Good health.
Having relationship with the government bodies is an advantage