Customer Service Executive – English – 6 - Month Contract

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members' physical and mental well-being through a holistic care approach.

WHAT YOU WILL BE DOING:

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
• Solve members' issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
• Participate in calls to help retain members.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
• Comply with all healthcare regulations and maintain confidentiality.
• Accurately document member interactions in the system.
• Be open to regular feedback and coaching for improvement.
• Perform other tasks as needed.

• Strong proficiency in spoken and written English, with a particular emphasis on verbal communication.
• 2+ years of customer service experience preferred.
• Experience in healthcare management or call center settings is highly valued

WORKING HOURS:

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone (California), Monday through Sunday.
• You will be scheduled for 8-hour shifts, working 5 days per week, with two days off each week.