Customer Service Executive

The Customer Service Executive is responsible for ensuring smooth order processing, accurate data entry, and effective coordination with logistics partners (Việt Nữ). This role plays a critical part in ensuring timely and efficient delivery of products to customers while maintaining strong internal and external stakeholder communication.

1. Order Processing & Management

· Accurately key in customer orders into the system, ensuring all details (product codes, quantities, pricing, delivery dates, FOC, etc.) are correct.

· Validate orders and stock availability.

· Ensure timely order confirmation and proactively communicate any discrepancies or issues with the sales team.

· Track order status and ensure updates are reflected in the system with logistic partners

2. Logistics Coordination & Follow-up

· Work closely with logistics partners to ensure orders are picked, packed, and shipped on time.

· Coordinate with warehouses and transport providers to monitor delivery timelines and resolve any issues.

· Proactively follow up on shipments, addressing delays and escalating issues where necessary.

· Ensure proper documentation (delivery notes, invoices, shipping documents) is prepared and shared with relevant stakeholders.

3. Customer & Stakeholder Communication

· Serve as the primary point of contact for customers regarding order status, delivery schedules, and any related inquiries.

· Work closely with sales, logistic partner and supply chain teams to resolve order-related issues efficiently.

· Handle complaints related to order fulfillment and provide timely resolutions.

· Maintain and update customer records in the system, ensuring accuracy of contact details and order history.

Qualifications

· Bachelor’s degree in Business Administration, Supply Chain, or a related field preferred

Experience

· 2+ years of experience in customer service, order management, or logistics coordination

· Proficiency in ERP/order management systems (SAP, Oracle, or similar) is an advantage.

Skills & Competencies

· Strong attention to detail with a high level of accuracy in data entry.

· Excellent communication and problem-solving skills.

· Ability to multitask and work in a fast-paced environment.

· Strong team player with a proactive and customer-centric mindset.

BENEFITS

• Private Health Insurance
• Full SHUI of Basic salary
• 13th-month salary
• Yearlybonus
• Discount code for employee
• Happy hour party, team building party, company trip, ...
• Professional working environment

Ngành nghề: Bán hàng / Kinh doanh, Tư vấn, Dịch vụ khách hàng

Kinh nghiệm: 2 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh